Terms of Service

Blue Net Box (or “BNB”, or  “The Provider”, or “We”, or “Us” or “Our”) will carry out work only where a written agreement is provided either by email and confirmed by the client ("User" or "the Client"). BNB will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written agreement between BNB and the client, including email agreements or digitally signed agreements provided by BNB.

Please, read carefully this legal agreement and our Privacy Policy, integrated with the last modification complaining the EU 2016/679, alias General Data Protection Regulation (GDPR). By visiting our website, using or purchasing our services, you expressly demonstrate to have accepted our entire set of legal agreements (Terms of Service, Privacy Policy and Cookies Policy).

BNB may revise and update all legal agreements from time to time, including these Terms of Service, at its sole discretion. All changes are effective immediately and apply to all access and use of this Website and Services thereafter. In the event that BNB does materially change the terms of this Agreement, the Client accepts and shall be bound by such changed terms unless the Client opts to terminate the Agreement within thirty days of the posting of notice of such changes.

General Conditions & Liabilities

Under no circumstances, BNB can be liable for costs incurred, compensation or potential loss of earnings due to the failure to meet agreed deadlines in any service.

BNB cannot accept liability for any estimated loss or compensation caused by the unavailability, malfunction or interruption of the service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

BNB cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure the services are problem-free and accurate, the ultimate responsibility lies with the client in ensuring that all systems are functioning correctly before use.

Any scripts, applications or software written by us remain our copyright and may only be commercially reproduced or resold with the permission from BNB or unless specifically agreed.

The official communication between BNB and the Client is by email. The Client is responsible to keep all his/her contact details updated in Our client area platform. Failing to keep the details updated may result in the account suspension or services deleted and permanently lost if the contact attempts fail.

The User is responsible for his/her own data, and all the required backups need to be prepared and taken by the User from the control panel provided for the correspondent service.

The User is responsible to read and understand how every single third-party software, service, plugin, module or platform is used. BNB can not take responsibility for any misconfiguration or misusage on any external system. The User takes full responsibility to manage and monitor the third-party systems at all times.

Website Design Services

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors and bugs, BNB cannot accept responsibility for any losses incurred due to malfunction of the website or any part of it.

The website, graphics and any programming code remain the property of BNB until all outstanding payments are paid in full.

Any programming scripts written by BNB remain the copyright of BNB and may only be commercially reproduced or resold with the Provider’s permission unless specifically agreed.

BNB cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

BNB can not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. E.g. any disputes related to content/images that have been provided to us for inclusion on the site.

Any additions to briefs provided will be carried out at the discretion of BNB and where no charge is made by us for such additions, we accept no responsibility to ensure such additions are error-free and reserve the right to charge a certain amount for any correction to these or further additions.

The User agrees to share with us and as soon as is reasonably possible all materials required to complete the site to the agreed standard and within the set deadline.

BNB will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client nor the unavailability of the site, its servers, software or any of the clients appointed agents.

A non-refundable deposit of 50% is required for all projects before any design work can be carried out.

Creative Services

All creative services (design, content writing, and others) include a minimum of fifteen days of free revisions by default unless specified otherwise. All revisions after this period will only be considered at an extra cost and to be confirmed by the client.

Each revision may take between 2-7 working days, depending on the service nature and the complexity of such changes.

Database, Application and Ecommerce Development

When applications or sites are developed and hosted on servers not recommended or managed by BNB, the client is expected to provide or seek any support or co-operation pertaining to the server required in order for the application to work correctly.

The client is expected to test fully any application or programming relating to a site developed by us before being made generally available for use. Where “bugs”, errors or other issues are found after the application is live, we will endeavour to correct these issues for a limited period agreed between both parties at the beginning of the project.

Website and Email Hosting

BNB hosting services are closely monitored 24×7 and our support team makes sure that the unavailability or interruption of this service is minimized.

BNB reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise without the obligation to provide any refund for the remaining period.

BNB conducts daily, weekly or monthly backups on all servers. However, these backups are intended to be used on hardware or software failures within the server. These backups can not be used to restore data if the servers, software and hardware are working as intended.

BNB recommends all Users to backup all data stored in our servers. In case of any data loss, BNB will help the Client to restore all data from an existing backup file, created previously by the Client.

All complaints of inbound or outbound emails not delivered can be investigated up to a maximum of ten days from the day the message was sent.

Email logs are available for ten days in most servers. The Client may request this log to be increased on Dedicated and Cloud Servers by contacting the support team.

All shared hosting accounts are capped at a maximum of 250 messages per hour.

Domain Registration

The client may access the information provided by ICANN with respect to the Registrant Educational Materials and Registrants' Benefits and Responsibilities on this link.

Website Optimisation – SEO and SEM

Due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the ranking position that websites will achieve. The process of optimizing websites itself will bring in more traffic and hits and the client will the number of visitors naturally increase.

We are not responsible for any change in the rankings due to changes in the algorithms of the search engines or the factors that they use to rank websites.

We only use ‘white hat techniques’ when optimizing websites and our main goal is to achieve a top ten ranking for some pre-approved keywords or key phrases within six months of undertaking the optimization process. Due to the work involved payment is always required in advance and we are unable to offer any refund to this type of service.

BNB reserves the right to refuse to handle in any way, material, which may be deemed offensive, illegal, or in any way controversial.

Third-Party Software, Modules, Plugins and Systems

The Client is responsible for reading the instructions and documentation provided by each third-party.

The Client also accepts the terms & conditions, privacy policies, and other user agreements from every software, module, plugin or system served or facilitated by BNB. Below are the most used systems along with their respective terms. These links may change from time to time. All URLs were tested and are working at the time of writing. The Client shall contact BNB to get the updated URL if the ones below do not work. BNB is not responsible for any URL that is not working if the providers change them.

• WHM & cPanel - Legal Notices - Documentation
• PLESK - Legal Notices - Documentation
• SpamExperts - Legal Notices - Documentation
• Microsoft 365 - Legal Notices - Documentation
• G Suite - Legal Notices - Documentation
• SiteLock - Legal Notices - Documentation
• CodeGuard (Sectigo) - Legal Notices - Documentation

Payment of Accounts

Payments can be done by Bank Transfer, Cash Deposit or Cheque Deposit to a UAE-based bank account. Visa and Mastercard Credit Card Details are processed by Stripe. We don't store any credit card details in our server or database. All card details are encrypted and safely stored in Stripe's servers.

Automatic payments are processed automatically through credit card by Stripe within 5 days before the due date, if a credit card is saved in the Client's account. The client can opt-out for auto-renewals by selecting the appropriate option from the client area at least five days before the due date.

If accounts are not settled or if we have not been contacted regarding the delay, the service may be suspended or denied and contents may be deleted (e.g. website and its data, or domain name(s) may be lost forever). Re-activations are performed manually, therefore, a re-activation or admin fee will apply for every re-activation request by the Client.

Any service fee may be adjusted at BNB's discretion. If the fees are increased by 5% or more, We will inform the customer at least thirty days before the next renewal.

The Client is responsible for getting the payment delivered to the Provider.

Cancellations & Refunds

Clients can cancel the services from the client area by selecting the service and clicking on its cancellation button. Services can be cancelled immediately or at the end of the billing cycle, also as an option to the Client.

If a service is not cancelled before the expiration date, and if a credit card is registered in the Client's account, the service will renew automatically.

Refunds are not possible once the service has renewed. In some rare situations, and depending on the service's nature, full or partial refunds may be possible with an admin fee of five 5% to be discounted to the total amount to be refunded. Refunds are always at the discretion of Blue Net Box.

Support and complaints procedure

Support for any problem detected by the User may be directed to our support platform at www.BlueNetBox.com by raising a support ticket.

Telephone or presence support is not available unless specified in the agreement or they may be possible at an extra charge.

Our support is limited to the service itself and it does not include help to configure any portion of the service on the User’s devices, locally. Our support team will provide all necessary documentation, whenever available, and instructions to help the User to complete the configuration.

A remote support access session may be requested from the User. A quotation needs to be given by the Provider and accepted by the User before such support access is given.

Acceptable Use Policy

Any of the violations below are subject to immediate suspension or termination of the agreement of one or more services:

• Copyright and Trademark Infringement: Direct copyright infringement and trademark infringement.
• Unsolicited Email: Sending or receiving mass unsolicited email (SPAM) is not permitted. This includes, but is not limited, to messages sent or received via a web page or other related sites.
• Email Bombing: Sending, return, bouncing or forwarding email to specified user(s) in an attempt to interfere with or overflow email services is a direct violation.
• Proxy Email (SPAM): The use of dedicated services to proxy email unsolicited users is a direct violation. Proxy email is defined as the use of dedicated services to act in concert with other services located inside and outside the network to achieve mass unsolicited email (SPAM) to unrelated third parties.
• Illegal Use: Any use of dedicated services in a manner that is defined or deemed to be statutorily illegal is a direct violation. This includes, but is not limited to: death threats, terroristic threats, threats of harm to another individual, multi-level marketing schemes, “Ponzi schemes”, invasion of privacy, credit card fraud, racketeering, and other common illegal activities.
• Child Pornography: We have a zero-tolerance policy on child pornography and related sites. The hosting of child pornography or related sites is in direct violation of local and international laws.
• Fraudulent Activities: We prohibit the usage of dedicated services or network services for fraudulent activities.
• Denial of Service: We absolutely forbid the use of dedicated services or network services for the origination or control of denial of service attacks or distributed denial of service attacks. Any relation to DOS or DDOS type activity is a direct violation.
• Terrorism or Hate nature contents: We prohibit the use of dedicated services for the hosting of terrorist or hate-related web sites. This includes sites advocating human violence and hate crimes based upon religion, ethnicity, or country of origin.
• Distribution of Malware: We do not allow the storage, distribution, fabrication, or use of malware, including without limitation, virus software, rootkits, password crackers, adware, keystroke capture programs and other programs normally used in malicious activity. Programs used in the normal ordinary course of business are deemed acceptable.
• Phishing: We strictly prohibit any activity associated with Phishing or systems designed to collect personal information (name, account numbers, usernames, passwords, etc.) under false pretence. Splash pages, phishing forms, email distribution, proxy email or any relation to phishing activities will result in immediate removal.

Disclaimer

The Provider retains the right, at its sole discretion, to refuse new service to any individual, group, or business. The Provider also retains the right to discontinue service without notice whenever there is one or more of the terms or conditions broken.

Jurisdiction

Blue Net Box acts under Blue Net Box Information Technology with the full purposes of Dubai set of laws and, inherently to the Data Protection matter, under the EU 2016/679 (GDPR).

Last Update: 01/01/2023