Terms of Service

Welcome to Blue Net Box. This agreement is between you ("you", "the Client" or "User") and Blue Net Box Information Technology ("Blue Net Box", "BNB", "the Provider", "we", "us" or "our"). By visiting our website, or using or purchasing any of our services, you confirm that you have read, understood and accepted these Terms of Service in full, together with our Privacy Policy and Cookie Policy.

1. Agreement & eligibility

We carry out work only under a written agreement — an "order" — confirmed by you via the Client Portal or a digitally signed agreement provided by Blue Net Box. You must be at least 18 years of age, or have the consent of a parent or guardian, to use our services.

An order is deemed a binding agreement between you and Blue Net Box once you have confirmed it and, where applicable, paid the agreed deposit or fee.

2. Definitions

• Services — any product or service we provide, including domains, hosting, email, design, development, ecommerce, AI agents and marketing.
• Order — a confirmed written agreement for one or more services.
• Deliverables — the websites, designs, code, content or other materials we produce for you under an order.
• Client materials — content, logos, text, images and data you supply to us.

3. Changes to these terms

We may revise and update our legal agreements, including these Terms of Service, from time to time at our discretion. Changes take effect when posted and apply to all use of our website and services thereafter. Where we make a material change, you will be bound by the updated terms unless you choose to terminate your agreement within thirty (30) days of the change being posted.

4. General conditions & liabilities

You are responsible for providing accurate information, supplying client materials in good time, and reviewing and approving work at the agreed stages. Delays in providing materials or approvals may affect timelines.

To the maximum extent permitted by law, our total liability for any claim arising from an order is limited to the fees you paid for the relevant service in the three (3) months preceding the claim. We are not liable for indirect, incidental or consequential losses, including loss of profit, data or business.

5. Our services

• Website & creative design — design concepts are presented for your feedback. A reasonable number of revision rounds is included per order; additional rounds may be chargeable. Final deliverables are released on full payment.
• Development, applications & ecommerce — built to the scope agreed in your order. Changes to scope after work begins may affect timeline and cost and will be quoted separately.
• Hosting & email — provided subject to the acceptable use rules in section 9 and our Service Level Agreement. We maintain backups but you remain responsible for keeping your own copies of critical data.
• SEO, GEO & marketing — we use ethical, best-practice methods. Search rankings and campaign results depend on factors outside our control, so we cannot guarantee specific positions or outcomes.

6. Third-party software & systems

Some deliverables may rely on third-party software, modules, plugins, themes or platforms (for example WordPress, WooCommerce, Shopify or payment gateways). These are governed by their own licences and terms. We are not responsible for third-party products discontinuing, changing, or causing issues outside our control, though we will use reasonable efforts to help resolve them.

The Client is responsible for reading the instructions and documentation provided by each third-party. The Client also accepts the terms & conditions, privacy policies and other user agreements of every software, module, plugin or system served or facilitated by Blue Net Box.

The most-used systems and their terms are listed below. Links may change over time; all were working at the time of writing — if one no longer works, please contact us for the current address. Blue Net Box is not responsible for URLs changed by the providers.

7. Payment of accounts

Billing

Recurring services (hosting, email, domains, subscriptions) are billed in advance for the term you select. Project work typically requires a deposit before work begins, with the balance due on completion or at agreed milestones.

Every invoice is due by the date stated on it.

Payment methods

You may pay by bank transfer (in AED, USD, EUR or GBP) to a UAE bank account, by Visa or Mastercard, or by PayPal. Card payments are processed by Stripe; we do not store full card details on our own servers or database — card data is encrypted and held securely by Stripe. PayPal payments are processed under PayPal's own terms.

Saved cards & automatic renewal

If you save a card to your account, you authorise us to charge it automatically for renewals and for any invoice that is unpaid after its due date, together with any lawful late or administrative fees. Renewal charges are processed by Stripe in the 2–5 days before the invoice due date.

You stay in control. To stop automatic charging, either opt out of auto-renewal in the Client Portal at least five (5) days before the invoice due date, or remove the saved card from the portal before that date. Removing a card does not cancel amounts you already owe — any overdue balance remains payable.

Overdue accounts

If an account is not settled and you have not contacted us about the delay, the service may be suspended or denied and its contents deleted — for example, a website and its data, or a domain name, may be lost permanently. Reactivations are performed manually and a reactivation or admin fee applies to each request. Domain registration fees are non-refundable once processed; see section 10 for full refund eligibility.

Price changes

Service fees may be adjusted at our discretion. Where a fee increases by 20% or more, we will notify you at least thirty (30) days before the next renewal.

8. Support & complaints

Support is available via the Client Portal, with response targets set out in our Service Level Agreement. If you are unhappy with any service, open a ticket through the Client Portal and we will acknowledge it within one business day.

9. Acceptable use

You agree to use our services lawfully at all times. This section sets out what is and is not permitted. Violations may result in immediate suspension or termination of one or more services without refund, and may be reported to law enforcement.

10. Cancellations & refunds

Refund eligibility varies by service type as set out below. All refund requests must be submitted through the Client Portal.

You may cancel a service from the Client Portal — either immediately or at the end of the current billing cycle. If a service is not cancelled before its expiry date and a card is saved to your account, the service will renew automatically. Once a service has renewed, fees are non-refundable; in rare cases, and depending on the nature of the service, a full or partial refund may be granted at our discretion with a 5% administration fee deducted from the amount refunded.

11. Suspension & termination

We retain the right, at our sole discretion, to refuse new service to any individual, group or business, and to suspend or discontinue service where these terms — including the acceptable use rules in section 9 — are breached. Either party may terminate a recurring service with thirty (30) days written notice. On termination, your data is retained for 30 days before deletion, during which you may request an export.

12. Intellectual property

Client materials remain your property. On full payment for an order, ownership of the final deliverables transfers to you, except for any third-party components and our own pre-existing tools, libraries and frameworks, which remain licensed rather than transferred. We may display completed work in our portfolio unless you request otherwise in writing.

13. Governing law

These terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Personal data is handled in accordance with applicable UAE data protection law and, where it applies to you, the EU/UK GDPR — see our Privacy Policy. Any dispute is subject to the exclusive jurisdiction of the courts of Dubai, UAE.